Why our residents love Riverside Manor.

October 1st

October 1st, 2020

Dear Optima Living Residents, Families, and Care Partners:

As we get ready for another great Thanksgiving season, you may be wondering what each community is doing to celebrate this year.

Please connect with your site manager in regards to what is recommended in your community and what we are doing to make sure our families and residents can stay connected and safely celebrate the season.

We are doing a fun project asking our residents and care partners what they are thankful for this season. It has brought up some amazing conversations. We would love to hear from you about what you are thankful for and what silver linings have you discovered in the midst of the pandemic.

Please email us at [email protected]. We would love to hear from you.

Remember that the risk of infection still persists and everyone is asked to maintain their COVID-19 health practices of physical distancing, wearing a mask, and being vigilant with hand hygiene.

For our communities, each health authority has different rules or guidelines for visitation and outings, and they are summarized below. Please reach out to your site leader if you have any questions.

Dr. Hinshaw, Chief Medical Officer of Health, has recorded a short video for use in outbreak training sessions for continuing care staff. The message is one of thanks to the staff working in these settings for all their hard work, and an acknowledgment of how difficult the past many months have been. Click here to download her video.

We also continue to encourage families, friends, and caregivers to stay in touch virtually where in-person visits are not possible.


Thank you. Be safe. Be well.

Farid Damji | Co-Founder & Principal

Optima Living


  • Up to two visitors at a time may visit residents in Long-Term Care, Supportive Living, and other Congregate Living Settings.
  • Each visitor must be verified and be on a list provided by the resident. They will undergo a health screening prior to entering the community. This may include a temperature check or a questionnaire.
  • Visits must occur in the resident’s room, great room or outdoor patio when arranged with the site staff.
  • Visitors must be feeling well and not displaying any symptoms at the time of visit and ensure they have cleared all of the questions on the questionnaire.
  • Visitors must comply with any Personal Protective Equipment (PPE) requirements which includes wearing a medical grade mask available on site, maintain social distancing of 2 meters or 6 feet and use hand sanitizer before and following visiting. No physical contact is permitted.
British Columbia

For all visitors:

  • You will be screened for signs and symptoms of illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.
  • You will need to bring a mask and wear it for the duration of your visit.
  • Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance where possible.
Essential Visits at Long-term and Acute Care Communities

The essential visitor policy remains in effect at long-term care and acute care communities. Essential visits are:

  • Visits for compassionate care such as critical illness, hospice care, end of life and Medical Assistance in Dying.
  • Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.
  • Visits essential to patient/client care and well-being including: Assistance with feeding, mobility, and personal care and 􏰁existing registered volunteers providing services as described.

Unlike social visits, essential visits may not need to be scheduled in advance. A client can have more than one essential visitor but only one visitor is allowed at a time. (More than one visitor during a visit may be allowed for palliative and end-of-life care.)

As per the provincial guidance, all visitors are required to: wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette), and maintain a two-metre physical distance where possible.

Social visits

If there is no active COVID-19 outbreak at the community, a resident may visit with two designated visitors. 

(*We can approve a change to the designated visitor under extenuating circumstances; for example, if the visitor moves away or becomes ill and is unable to visit).

Visitors must:

  • Book the visit in advance with staff.
  • Be screened on every visit for respiratory and gastrointestinal symptoms and possible exposure to COVID-19. Visitors with symptoms are not permitted to enter the community.
  • Wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette) and maintain a two-metre physical distance where possible.
  • Socialize in designated visiting areas which may include, outdoor and indoor spaces, as well as single client rooms for those with limited mobility.