Why our residents love Riverside Manor.

December 8th 2020

Please note that British Columbia restrictions have been extended until January 8th.

Read more below.


British Columbia Regulations regarding Touring and Moving in to Residences:

In British Columbia, decisions regarding both tours of operating residences or moving into a residence are made by the Site Manager according to the current direction of Public Health in that specific region.

Alberta Regulations regarding Touring and Moving in to Residences:

There are new COVID-19 touring and move-in requirements that follow CMOH orders 23-2020 and 32-2020:

Touring Show Suites at Communities under construction:
• Maximum of two people per tour with the Community Leasing Coordinator
• Medical-grade masks will be provided and must be worn
• Hand hygiene and social distancing are required, and all visitors are requested to follow a no-touch viewing

Touring Operating Communities:
• Tours must be conducted virtually whenever possible
• In-person tours may be arranged with a maximum of one person per tour
• In-person tours will consist of a suite tour only, and not the full residence
• Medical-grade masks will be provided and must be worn
• Hand hygiene and social distancing are required, and all visitors are requested to follow a no-touch viewing

• New residents must quarantine for a period of 14 days at time of admission
• Quarantine includes twice-daily temperature checks and self-monitoring for COVID-19 symptoms

Dear Optima Living Residents, Families, and Care Partners:

Alberta and British Columbia are in very serious situations with regards to the pandemic, and we at Optima Living are asking everyone to be partners in a team with the shared goal of flattening the curve of COVID-19.

In British Columbia, the Provincial Health Officer (PHO), has now enacted province wide restrictions. By order and direction of the PHO, all individuals, places of work and businesses in B.C. must significantly reduce social interactions and travel. The order is in effect from November 19, 2020 to December 7, 2020 at midnight. It states that there must be “No social gatherings of any size with anyone other than your household or core bubble.”

The following links are crucial for staying updated on the evolving protocols regarding COVID-19.

British Columbia Center for Disease Control, click here.

For Alberta COVID-19 information, click here.

For British Columbia Senior Residences, click here.

For Alberta Senior Residences, click here.

For specific questions regarding the community where a loved one is located, please contact that residence for guidance as it relates to your situation.

Please see the statements of Alberta’s Chief Medical Officer of Health and B.C.’s Provincial Health Officer below:

“This is not an influenza season, this is a global pandemic that requires each one of us to pull together to protect our communities, family, and friends. The measures in place right now are literally a matter of life and death, and the choices Albertans are making now will determine our future in a few weeks.”

Dr. Hinshaw, Alberta’s Chief Medical Officer of Health, November 16th

“This is deadly serious. I ask everyone to abide by all public health measures. Albertans cannot write off symptoms as just a cold. What is a mild illness to many is deadly to some. Stay home & get tested if you have symptoms.”

Dr. Hinshaw, November 18th

“British Columbians need to return to how they thought and behaved during the first wave of the pandemic, limiting social interactions and eliminating non-essential travel.”

Dr. Bonnie Henry, B.C.’s Provincial Health Officer, November 16th

Alberta Update – November 23rd: “Today I will meet with the Priorities Implementation Cabinet Committee to discuss a series of new measures to reduce the rising spread of COVID-19,” Dr. Hinshaw told the media just after 2 p.m. “Based on their decisions, we will provide a detailed update to Albertans tomorrow. We must take action. Waiting any longer will impact our ability to care for Albertans in the weeks and months ahead. As chief medical officer of health, my role is to provide advice to the government on how to protect the health of Albertans.”

Dr Hinshaw, November 23rd.

Dr. Hinshaw also said that Alberta’s contact-tracing system has been unable to keep up with demand, given the significant increase in new cases over the past several weeks. Despite Alberta Health Services’ efforts to recruit and train new contact tracers, the team has not been able to keep up. This means that there has been a slowly growing backlog of cases over the past several weeks who have not yet had a call from AHS to do the case investigation.

“To be clear, these have all received notification of their positive result. It is simply the investigation they have not had the opportunity to complete,” she said. “We are left with an incredibly difficult problem to solve. In order to maximize the effectiveness of the team, I have asked AHS to start with the most recently diagnosed cases and work backwards, trying to reach as many cases as possible, but prioritizing the cases which will have the greatest benefit in reducing further transmission.”

As a temporary measure starting on Tuesday, if 10 days have passed since someone received a positive COVID-19 test result, AHS will no longer call that person to conduct a case investigation or contact tracing. Those people will instead receive text messages notifying them to not expect calls, and to provide guidance on if or when their isolation period has ended.

Be safe, be well, be kind.
Wash your hands with soap and water and use hand sanitizer.
Wear masks.
Practise physical distancing.

Thank you.

Farid Damji | Co-Founder & Principal
Optima Living

Up to two essential visitors, identified by the Resident, may visit at a time in Long-Term Care, Supportive Living, and other Congregate Living Settings during non-outbreak periods. The visitor must be identified on the essential visitor list on site.

Each visitor must be verified and be on a list provided by the resident. They will undergo a health screening prior to entering the community. This will include a temperature check and a questionnaire.

Visits must occur in the resident’s room, great room or outdoor patio when arranged with the site staff and prior to the scheduled visit.

Visitors must be feeling well and not displaying any symptoms at the time of visit and ensure they have cleared all of the questions on the questionnaire.

Visitors must comply with any Personal Protective Equipment (PPE) requirements which includes wearing a medical grade mask available on site, maintain social distancing of two meters or six feet and use hand sanitizer before and following visiting. No physical contact is permitted.

Masks must be worn for the entire visit. Following your visit you are to remove the mask, place it in the garbage can provided at the front door, and complete hand hygiene.

Respiratory hygiene (coughing/sneezing into your sleeve) is expected during your visit. Use site hand sanitizer or wash your hands with soap and warm water.

In the case of palliative or end-of-life visitation, more than two visitors are allowed, following screening and upon checking with the site Manager. Masks and hand hygiene are still required.

British Columbia
For all visitors:

Please note that there is a new B.C. visitation policy as of November 11th. To learn more, click here.

Residents are permitted one essential visitor (unless visits are of a palliative nature).

Please note that there is a new B.C. mask policy as of November 9th. To learn more, click here.

All visitors in a Long-Term Care or Seniors Assisted Living residence must wear a medical mask at all times.

You will be screened for signs and symptoms of illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.

Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance where possible.

Essential Visits at Long-term and Acute Care Communities for BC
The essential visitor policy remains in effect at long-term care and acute care communities. Essential visits are:

Visits for compassionate care such as critical illness, hospice care, end of life and Medical Assistance in Dying.

Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.

Visits essential to patient/client care and well-being including: Assistance with feeding, mobility, and personal care and 􏰁existing registered volunteers providing services as described.

Unlike social visits, essential visits may not need to be scheduled in advance. A client can have more than one essential visitor but only one visitor is allowed at a time. (More than one visitor during a visit may be allowed for palliative and end-of-life care.)

As per the provincial guidance, all visitors are required to: wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette), and maintain a two-metre physical distance where possible.

Social visits
For visitation guidelines, please refer to the Alberta or British Columbia governmental health authorities. Currently, residents in British Columbia are permitted one essential visitor (unless visits are of a palliative nature).

Visitors must:

Book the visit in advance with staff.

Be screened on every visit for respiratory and gastrointestinal symptoms and possible exposure to COVID-19. Visitors with symptoms are not permitted to enter the community.

Wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette) and maintain a two-metre physical distance where possible.

Socialize in designated visiting areas which may include, outdoor and indoor spaces, as well as single client rooms for those with limited mobility.